Tenant Resources

Maintenance Requests

Routine Maintenances: Report routine maintenance and minor repair requests to the office by filling out the form below. You may also call the office during business hours or leave a voicemail. Non-emergency maintenances reported to the after hours answering service will be reported to the office on the next business day.

Electric Outage: Contact Duke Energy at 1-800-543-5599 or www.duke-energy.com to report an outage or see when service will be restored. South Campus Quarter will not have this information.

Smoke Alarm Malfuntion: Smoke detectors malfunctioning are NOT an emergency. You will need to “hush” the smoke detector by pressing the button. If it continues to go off after hush time, you will need to disconnect the alarm with the flashing red light by removing the battery and/or disconnecting the wire plug (if hardwired) and report it as routine maintenance. South Campus Quarter will repair the malfunctioning smoke detector during normal business hours.

EMERGENCY MAINTENANCES: Should be reported immediately to 513-523-1647. If it is after hours or the office does not pick-up, then call 513-820-2664 where you will get our answering service. An emergency maintenance is one that cannot wait until regular business hours and includes situations such as fire, water damage, frozen/broken water pipes, furnace not producing heat, and sewer backups. Any maintenance problem not reported immediately causing excessive damage will be the Tenants’ responsibility and the Tenants will be billed accordingly.

Rent payments and due dates

South Campus Quarter accepts cash, checks, credit cards, and bank account payments.

Checks:
Make checks payable to: South Campus Quarter
Mail to: PO Box 395, Oxford, OH 45056
Include your rental address on the check to ensure payment is applied correctly.

Credit Cards and Bank Accounts:
Use Pay button on menu or click here.
Credit Card payments have a 3.99% fee.
Bank Account payments have no fee.

In person payments are accepted during business hours. After hours, checks may be put in the mail slot in the old office door. Cash is accepted ONLY during business hours when a receipt will be issued.

Semester Rent Due Dates:
Fall Semester – August 1 st
Spring Semester – January 15 th
Summer Session – May 1 st

Monthly Rent Due Dates:
Monthly payments – 1st of each month

Financial Aid Recipients Rent Due Dates:
Fall Semester FA Recipients – September 1 st (FA process must be completed)
Spring Semester FA Recipients – February 15 th (FA process must be completed)

Financial Aid Process

Tenants who are using Financial Aid to pay for their semester rent and wish for additional time for disbursement of their funds need to complete the following process prior to July 20.

  1. Submit written documentation showing the tenant’s name, amount of the loan, and approved status (e.g. bannerweb, scholarship letter, loan letter) to the office.

  2. Sign a Financial Aid Rent Payment Addendum and return it to the office within 48 hours. Failure to complete this process will result in South Campus Quarter being unable to grant extra time for rent payment.

Financial Aid extensions apply only to tenants paying the full semester rent (not monthly payments). Prior tenants must re-apply each year for the deferment. Tenants receiving the extension pay the full amount owed, even if the loan/scholarship does not cover the full cost of rent, or it is not disbursed. Tenants pay South Campus Quarter directly (we do not bill the University).

Lock-out Service

During Business Hours: Tenants should contact the office to be let in. Staff may go down and unlock the unit or the tenant may be issued a temporary key. If a temporary key is issued, the tenant will be requested to leave their ID at the office until the key is returned.

After Business Hours: Tenants should call the office, 513-523-1647, and follow the directions on the voicemail. There is a $50 fee which must be paid in advance to the technician responding to the call. Tenants who have permanently lost their key will need to get a replacement key ($40 fee) from the office.

Move-In Information

Move-In Documents are designed to help your move-in process go smoothly. See documentation for particulars on parking and utilities. Before any keys will be issued, tenants are required to set-up utilities in their name and send proof to the office.

Move-Out Information

Move-Out Documents are designed to help your move-out process go smoothly. To facilitate and maximize your security deposit return, it is important that you follow the procedures outlined in these documents.

Move-Out Documents

Utility Information

Tenants must set-up utilities in their name starting on or before their move-in date. Written proof of transfer must be shown before any keys will be issued. You may also want to set-up internet and cable TV service. We recommend scheduling cable/internet services at least 2 weeks prior to move-in.

Required Utilities:

  • Campus Courts Apartments: Electric, (Water/Sewer: tenants invoiced by South Campus Quarter)

  • 308 S. Campus Ave. Apartments: Electric

  • Bern Street Apartments: Electric, Gas

  • Campus Commons Duplexes: Electric, Water/Sewer/Trash

  • 530 S. Campus Ave. & 111 Bern Street Houses: Electric, Gas, Water/Sewer/Trash

Utility Contact Information:

Electric Supplier Options:
Ohio residents have the option of selecting their electricity supplier. You must use Duke Energy as the provider and by default they will be your supplier. If you would like to chose a different supplier, then visit Energy Choice Ohio for information.

Optional Cable/Internet Services Information: